Depending on your interaction with us, we may collect:

• Contact details: Your name, phone number, email address and address where required.
• Enquiry and booking details: Services or courses you are interested in, appointment dates and communication history.
• Consultation information: Relevant health information, allergies, medications, previous PMU treatments and consent forms needed to assess treatment suitability.
• Photographs and videos: Images you provide for assessment, treatment records or separately authorised promotional use.
• Student information: Enrolment details, attendance, assessments and certificate records.
• Payment records: Transaction references, payment status and billing details.
• Website information: IP address, browser, device and website activity where collected through hosting systems, cookies or enabled analytics tools.

Please share only the information needed for your enquiry, treatment or training. Do not send passwords, OTPs, card PINs or unrelated identity documents.

We may collect information through website forms, phone calls, WhatsApp, email, social media enquiries, consultation forms, enrolment forms and in-person interactions.

Relevant information may also reach us through a booking or payment provider when you use that provider to interact with us.

We use information to:

• Respond to enquiries and explain services or courses.
• Schedule appointments, training sessions and follow-ups.
• Assess treatment suitability and maintain relevant treatment records.
• Provide aftercare information and client support.
• Manage enrolment, attendance, assessments and certificates.
• Process payments and maintain accounting records.
• Improve our website and services.
• Address complaints and meet applicable legal obligations.

We request consent where required. Optional marketing permission is separate from information needed to deliver a service or course.

Images collected for consultation or treatment records are not automatically authorised for advertising.

We request separate permission before using identifiable photographs, videos or testimonials on our website, social media, Google Business Profile or other promotional channels.

Declining promotional permission will not affect your service or training.

You may contact us to withdraw promotional permission. We will stop future use and take reasonable steps to remove content from channels we control. We may be unable to remove copies independently shared by others or recall printed materials already distributed.

We may contact you about your enquiry, booking, payment, course or aftercare.

We send promotional messages where you have agreed to receive them or where otherwise permitted by applicable law. You can opt out by replying “STOP” or contacting us.

Opting out of promotions does not prevent necessary communication about an existing appointment, treatment or enrolment.

We do not sell personal information.

We may share relevant information with authorised staff, trainers and service providers who help us deliver services, manage bookings, process payments, host our website or maintain business records.

We limit sharing to what is needed for the relevant purpose. We may also disclose information where legally required or necessary to address fraud, security incidents or legal claims.

We do not use client consultation information or health records for advertising audiences.

When you use WhatsApp, social media, payment platforms or external booking services, those providers also handle information under their own privacy policies. Their systems may process information outside India.

Please review their policies before sharing information. Avoid sending sensitive information through public comments or reviews.

Our website may use essential cookies to support its operation. If analytics or advertising tools are enabled, they may collect information about visits and interactions.

Tools currently used: Essential cookies only.

Where required, we request permission before activating optional tracking. You can manage cookies through available website controls and your browser settings.

We use reasonable organisational and technical measures to protect personal information and restrict access to authorised people who need it for their work.

No storage system or internet transmission can be guaranteed completely secure. If an incident occurs, we will take appropriate action and provide notifications where required by applicable law.

We retain information only as long as needed for its stated purpose, including treatment follow-up, student records, accounting, legal obligations and resolving disputes.

Our retention periods: Enquiries: 1 year from the last interaction; Treatment records & photographs: 5 years from the last treatment; Student records: 7 years after course completion; Payment & accounting records: 7 years for tax and legal compliance.

When information is no longer required, we securely delete it or anonymise it where appropriate.

You may contact us to request access to your information, correction of inaccurate details, deletion of information or withdrawal of consent.

We will handle requests according to applicable law and may need to verify your identity. Some records may need to be retained for legal obligations or legitimate record-keeping requirements.

Withdrawing information needed for treatment or training may affect our ability to continue that service. We will explain this where relevant.

If an enquiry concerns a person under 18, a parent or lawful guardian should contact us. Any collection or use of their information will be subject to applicable requirements and appropriate consent.

This policy does not establish eligibility for treatment or training.

We may update this policy when our practices or legal requirements change. The latest version will appear on this page with its updated date. Where required, we will provide further notice or request fresh consent.

For privacy questions, requests or complaints, please contact:

Please describe your concern and provide a suitable contact method. We will review and respond according to applicable requirements. Contacting us does not restrict your right to approach an appropriate authority.